Privacy Policy

1. Introduction

DRSPro is committed to safeguarding your privacy while providing powerful tools for hotel performance analysis. This policy outlines our data practices in compliance with global privacy standards including GDPR and CCPA. Key points:
  • Purpose: DRSPro helps managers and owners track, analyze, and optimize hotel performance.
  • Data importance: We recognize the critical role of data in modern hospitality management.
  • Legal compliance: Our practices adhere to current data protection regulations.
  • Transparency: We aim to be clear about how we collect, use, and protect your information.

2. Information We Collect

2.1 Personal Information:

  • Name: Used for account identification and personalized service.
  • Email address: For account access, communications, and support.
  • Phone Number: For communications, and support.
  • Job title: Helps tailor the app experience to your role.
  • Hotel affiliation: Ensures you access appropriate hotel data.
Verification: We may request documentation to verify your hotel affiliation.

2.2 Usage Data:

  • Log data: Automatically collected when you use the app, including access times and features used.
  • Device information: Includes device type, operating system, and browser type (for web access).
  • IP address: Used for security and location-based features.
  • Usage patterns: Tracks how you interact with the app, including frequently used features and time spent on different sections.

2.3 Hotel Performance Data:

  • Occupancy rates: Daily, weekly, monthly figures.
  • Revenue: Including room revenue, F&B, and other services.
  • ADR (Average Daily Rate) and RevPAR (Revenue Per Available Room).
  • Customer feedback scores: From various platforms (e.g., TripAdvisor, Booking.com).
  • Competitive set performance (if provided).
  • Operational metrics: Staff efficiency, energy consumption, etc.
Data input: Users can manually input data or integrate with existing Property Management Systems (PMS) or manual integration.

3.How We Use Your Information

  • Service provision and maintenance: Ensuring the app functions correctly and data is up-to-date.
  • Experience personalization: Tailoring dashboards and reports to your role and preferences.
  • App improvement: Analyzing usage patterns to enhance features and user interface.
  • Communications: Sending product updates, industry insights, and relevant offers.
  • Support: Assisting with technical issues and user queries.
  • Industry benchmarking: Creating anonymized reports for sector-wide insights.

4.Data Storage and Security

  • Storage location: Data is stored on secure cloud servers located in [specific region/country].
  • Encryption: We use industry-standard AES-256 encryption for data at rest and TLS for data in transit.
  • Access controls: Employee access is strictly limited and audited. We use multi-factor authentication and role-based access control.
  • Regular audits: We conduct quarterly internal security audits and annual third-party penetration testing.

5.Data Sharing and Disclosure

  • No data selling: We do not sell personal information to third parties.
  • Anonymized data: Aggregated, anonymized data may be shared for industry reports, ensuring no individual or hotel is identifiable.
  • Third-party services: We use select providers for cloud storage and analytics. All providers are contractually bound to maintain data confidentiality.
  • Legal requirements: We may disclose data if required by law, in response to legal processes, or to protect our rights.

6.Your Rights

Users have the right to:
  • Access their personal data: Request a copy of all data we hold about you.
  • Correct inaccuracies: Update or correct any inaccurate information.
  • Request deletion: Ask for your data to be erased from our systems.
  • Restrict processing: Limit how we use your data in certain circumstances.
  • Data portability: Receive your data in a structured, commonly used format.
  • Object to processing: Contest our use of your data for certain purposes.
To exercise these rights, contact our Data Protection Officer. We'll respond to requests within 30 days.

7.Changes to This Policy

  • Notification: We'll notify users of significant changes via email and in-app notifications.
  • Review period: Users will have 30 days to review changes before they take effect.
  • Continuation of service use: Continued use of Hotel Reporter Pro after changes take effect implies acceptance of the updated policy.

8.Contact Us

For privacy-related inquiries: • Email: 1111@2222.com • Phone: +1 (000) 000-0000 • Address: 123 Hotel Street, Suite 777, Florida, XX 78901 Our Data Protection Officer will respond to inquiries within 2 business days.